Refund policy

When the money is refunded in full

• The listing was rejected after the additional review (for example, the property is already listed in the Service).
• The payment went through, but the listing was not published for a technical reason on the Service’s side.
• The card was charged twice by mistake for the same period.

When the money is not refunded

• The Customer removed the listing or marked it as sold — the paid period is not refunded.
• The listing was removed for violating the placement rules (see the public offer).
• The placement period has expired.

How refunds are made

• When the Service rejects a listing, the refund is made automatically, without a request.
• In other cases, contact support using the “💬 Support” button in the Telegram bot or at [to be filled in], stating the listing number.
• The money is returned to the card used for payment. How long it takes depends on the bank, usually 3 to 10 business days.

Contacts

[to be filled in], phone [to be filled in], email [to be filled in].